Terms Of Use


If you check off “Payment on Pickup at retail store”, this is the same as a call ahead order. This means you want to pay for the item when you pick-up at the store, or for 30 day business accounts, not a COD sale. I reserve the right to refuse any orders I feel are not secure or at high risk.

Payments accepted, Visa, MasterCard, Discover and Checks.

I do not like using my credit card on-line. How can I place an order? If you don’t want to use your credit card on-line, you can place the order on-line, check ”Payment on Pickup at retail store” , and then call us with your payment information. You can also e-mail us and we will call you back at a time convenient for you. This will insure that we get your correct information. You can pay by Visa, Master Card, American Express.

Can I phone in my orders?

Yes, we accept phone orders during normal store hours. Phone 1-508-222-6255, You can also e-mail us and we will call you back at a time convenient for you.

Store Hours:
Mon-Fri. 9:00-5:00
Saturday 9:00 – 1:00
Summer Hours:
Memorial Day – Labor Day -Tues. thru Fri. 9:00-5:00, Sat. 9:00 – 1:00

Pay by Mail:

If you prefer, you can mail in your payment. Enter the order online and check ”Payment on Pickup at retail store” .

In the comment box put a note “Will Mail Check”. This will allow us to reserve your items for you. Payment options include personal check, money order, or cashiers check. When paying with a personal check, shipping will be delayed for up to 2 weeks allowing your check to clear the bank. Business checks are treated as personal checks. Once your payment arrives and has been cleared, your order will be prepared and shipped. SECURITY: Ordering online is completely encrypted, secure process using up to date (secure socket layer) SSL technology.

This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Identity and Domain Control Verified GoDaddy.com has authenticated the identity of the certificate holder, Gregory Dorrance, and has verified that Gregory Dorrance controls the domain www.gregdorrance.com. Site Name www.gregdorrance.com Certificate Status Certificate is valid (4/10/13 12:25 PM to 5/4/16 10:42 AM).. Certificate-Holding Entity Individual’s Name: Gregory Dorrance DBA: Internet Locality: Attleboro State: MA Country: US

All information collected when an account is set up or credit cards are used is protected by the newest 2048 bit SSL encryption, up from the old standard of 1028 bits. Due to the ever expanding power of computers, we upgraded to protect you. For today’s secrets, a 1024-bit is probably safe and a 2048-bit key definitely is.

Returns or exchanges: Shipping:


Greg Dorrance Co. ships most domestic packages by United Parcel Service; smaller items may ship by United States Postal Service Priority Mail. UPS and USPS tracking numbers are e-mailed at the end of the day. International orders may take several days for customs paperwork and shipping chargers to be calculated. Special order large items or orders dropped shipped directly from the manufacturer will usually ship within 3-5 business days. Drop shipped merchandise is noted in the description of the item. We will quote shipping cost and delivery times at order confirmation.  

Shipping Cost: We have a flat rate shipping charge of $8.50 (If a small item is ordered such as a Ruby bit, wood burning tips, one tube of paint, artist brushes  or several pair or eyes, weighing under 13 oz’s including the box, then we will ship by USPS first Class Mail for $4.64 with tracking. We will adjust the shipping cost on the invoice before charging your card. Some items cannot go USPS First Class Mail without getting damaged and must go in a larger box to protect them.) That is a maximum of $8.50 total shipping charge for continental lower 48 U.S. orders no matter how large the order. Items marked “extra shipping charges apply” or items such as lumber, wood, cut outs, rough outs,large epoxy resins, hardener, art boards, clay, glazes or other extra heavy, large size or hazmat items will be quoted before shipping and billed actual shipping and handling charges.

Shipping of plaster, clay, glazes, wood or any combination of other heavy items  does not qualify for flat rate shipping. Actual shipping and handling charges will be quoted and e-mailed for approval before shipping.

Shipping of paper/boards- 10-SHEET MINIMUM PURCHASE on all orders for paper/boards does not qualify for flat rate shipping.

We want your paper to arrive without damage. You may select any combination of papers that equals 10 sheets.

Oversize charges may apply.

Call 1-508-222-6255 or e-mail for an estimate.

Satisfaction Guaranteed:

We search for the best products available. Most we have used on a daily basis for over thirty years in our store and restoration shop. We will do our best to recommend the best tools for your project. If you’re not satisfied anytime within 90 days, call for return authorization number. We will gladly exchange the product, refund the purchase price or give you a credit, whichever you prefer. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state.

Our guarantee does not apply to power tools or electronic boards, switches and electrical parts. These items are subject to the manufacturer’s warranty only. Wood, paper or other items cut to size are not returnable.

Special-order items and factory drop ships are subject to a 25% restocking fee.

Certain special-order non-stock items or standard items specially ordered in large quantities are not returnable and will be noted at time of order.

If we shipped an item in error, we will credit the return shipping charges and re-ship the correct item at our expense.

Kilns are not returnable.

Each kiln is configured to order. What happens if I order the wrong voltage or phase? Changing the phase is easy on a Jupiter or DaVinci kiln because of the unique way in which we do our circuits. Changing the phase on an Easy-Fire kiln requires switching the control panel – which is very easy to do. Contact factory for details. Changing the voltage is not so easy. You need to change all the elements. While we do not accept responsibility for others mistakes we do our best to minimize the expense. Call the factory if this happens and we will sell you a set of appropriate elements at a deep discount.

L&L Kiln Mfg Inc 877-455-5456

Videos, DVD’s and CD’s:

Videos, DVD’s and CD’s are not returnable. If defective we will replace with the same title only. Please call or e-mail for a return authorization number.


US Dollars only. We make every effort to list all products correctly, however all prices and descriptions are subject to unexpected manufactures price increases, errors and omissions and may be changed. We will notify you of any changes before shipping your order. Prices are subject to change without notice and are limited to stock on hand.

If an item is listed at $00.00, or retail price and your price $00.00, that item is  out of stock with no date  for restocking.


Orders shipped are fully insured against loss or damage. If your package arrives and appears to be damaged, do not sign the UPS log until you have inspected the contents thoroughly. If the contents are indeed damaged, do not sign for the package. Have the UPS driver note the damage and return the package. Call our customer service department, we will ship your replacement items promptly.


When you place an order, your charge card is only authorized for that dollar amount. Your card is charged when your order is shipped.

This usually is about 4:00 p.m. each day.


In the event you need to correct an order, or need to add items, call or e-mail and we will gladly change the order to correct the problem.

Please call as soon as possible, we can not change an order after is has been shipped.


All information collected when an account is set up is protected by SSL encryption.

Cookies must be enabled to purchase online at this store to embrace privacy and security related issues regarding your visit to this site.

By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

We have taken this measurement of security for your benefit, and apologize upfront if any inconveniences are caused.

Please contact the store owner if you have any questions relating to this requirement, or to continue purchasing products offline.